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Urgent contracts now show a 4-step action plan: Step 1 (red): Review pre-matched workers Step 2 (yellow): Call first choice — highest match score Step 3 (blue): Confirm or replace — backup is ready Step 4 (green): Send shift details to confirmed workers First-choice worker highlighted with red border + label. Backup workers shown with dimmed styling + 'BACKUP' label. Urgent cards show ALL matched workers + backups (not just 3). Non-urgent contracts split into 'In Progress' (still filling) and 'Ready to Go' (fully staffed) sections. The staffer doesn't stare at a red label wondering what to do. They follow the steps: review, call, confirm, send. Done. Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>